Q&A
COMMON QUESTIONS
Frequently Asked Questions (FAQs)
KOLEGA HOMES manages a diverse range of vacation rental properties in Bali, including private villas, apartments, and boutique homes. We tailor our services to meet the unique needs of each property, ensuring an exceptional experience for both property owners and guests.
Listing your property with KOLEGA HOMES is simple. Just contact us via our website or get in touch directly. Our team will guide you through the entire process, from listing optimization to setting competitive pricing strategies and ensuring your property meets our quality standards.
We list properties across all major short-term rental platforms, including Airbnb, Booking.com, Vrbo, and Expedia, to provide maximum exposure and increase your property’s booking potential.
Yes! We take care of all guest communication, including responding to inquiries, confirming bookings, addressing special requests, and providing 24/7 support during their stay. Our goal is to ensure a seamless experience for both owners and guests
We optimize your property’s listing with high-quality photos, engaging descriptions, and competitive pricing strategies. Our team ensures your listing stands out across all platforms, helping you attract more guests and increase bookings
We use dynamic pricing strategies based on market trends, demand, and local competition in Bali. This allows us to ensure your property is priced competitively while maximizing both occupancy and revenue.
KOLEGA HOMES does not provide maintenance or cleaning services directly. Property owners are responsible for arranging these services. We recommend setting up reliable local providers to ensure your property remains well-maintained and cleaned to the highest standards.
Payments are processed through the platforms where your property is listed. Once the guest checks in, the payment is typically transferred directly to your bank account, minus any platform fees and our commission.
While cleaning and maintenance are the responsibility of the property owner, we focus on ensuring your property is represented accurately online. We handle guest communication, provide 24/7 support, and make sure your property stays competitive on booking platforms, leading to positive guest experiences and great reviews.
Yes! We provide detailed performance reports that track bookings, occupancy rates, revenue, and guest feedback, so you can easily monitor your property’s success and refine your strategy.
While we can't take responsibility for damages, we encourage guests to report any issues immediately. We recommend having a damage deposit policy in place for extra protection. We will help facilitate communication and resolution, ensuring any issues are addressed promptly.
Yes, if you decide to remove your property, we’ll assist you in removing the listing from all platforms and guide you through a smooth transition.
You can contact us via our website, phone, or email. We’re always happy to answer any questions and provide support whenever you need it.
